Refunds and returns

Information for customers looking for a refund or to return an item to the RoaldDahl.com shop

If for any reason you are not happy with your purchases,
then please contact us using the following details:

EMAIL: shop@roalddahl.com
PHONE: +44 (0) 1494 892192 (phone lines are open from Monday - Friday, 9.30am - 5.30pm GMT)

Any items that need to be returned must be authorised in advance with us via email or phone. Items must be returned in pristine condition, unless the items arrived damaged. We can arrange for a replacement, exchange or refund.

If a refund is required, we will issue the refund using the
same payment details used to purchase the items. We aim to process all returns
within one week of receiving the items back into our store.