Answers to some of your frequently asked questions.
The Museum will re-opening on Saturday 20 October - in time for the October half-term!
Until we re-open the Shop and Cafe will be open Tuesday to Friday 10am to 5pm and Saturday 10am to 4pm
Top tip: local car parks can get busy - why not visit us by train?
Q. What is the best time to visit the Museum?
The Museum can get busy during Buckinghamshire school holidays, so we recommend booking in advance during these times. If you're looking for a quieter experience, term-time weekends are generally quieter than weekends and weekdays during school holidays. The Museum and Café are busier over lunch and tend to get quieter from mid-afternoon onwards.
If you are visiting during the holidays, Saturdays and Sundays are usually quieter than weekdays.
Please note that there is limited parking in Great Missenden and the car parks can get very full at peak times. We recommend you come by train at these times.
If you visit during the school holidays and you haven't pre-booked you may have to queue and/or buy a ticket to return at a later time, or you may have to come back on another day. To book in advance, up until the day before your visit, visit our Tickets page.
Q. What's in the Museum?
The Roald Dahl Museum and Story Centre has three fun and fact-packed galleries, and over 40 hands-on activities. Find out more.
Q. When is the Museum open?
The Museum is open Tuesday to Friday 10am to 5pm, Saturday and Sunday 11am to 5pm. Closed on Mondays except bank holiday Mondays and Mondays in Buckinghamshire half-term holidays. Find out more about opening hours.
Q. How much does Museum admission cost?
£6.60 for adults, £4.40 for children (5-18) and concessions, £21 for a family ticket (2 adults and up to 3 children), under 5s free. Find out more about admissions.
Please note that our admission prices will be increasing from 1 May 2018.
Q. How do I book tickets?
You can call 01494 892192 (Text Relay 18001 01494 892192) (Tues to Sun) to book general admission and workshops, or visit the online booking system to book general admission and workshops (workshop options can be added after selecting general admission). Find out more about tickets.
Q. Can I just turn up on the day?
During quiet times you can buy your general admission tickets on the day of your visit at the ticket desk. At busy times however, such as during school holidays, you may have to wait or queue for entry if you haven't pre-booked. During half-term holidays we cannot guarantee entry if you haven't pre-booked. We recommend pre-booking for general admission and workshops by calling 01494 892192 (Text Relay 18001 01494 892192) or online up until the day before your visit (subject to availability, line open Tues to Sun). Workshops often sell out in advance, but any unsold tickets for workshops will be sold on a first come, first served basis on the day.
Q. Can I call to book tickets if I'm visiting today?
No, please note we can't take phone or online bookings for general admission or workshops on the same day. All tickets for the day will be sold through our ticket desk in the Shop. We advise booking in advance for workshops, any unsold workshop spaces will be available on the day at the ticket desk (subject to availability).
Q. Whereabouts is the Museum?
The Museum is in Great Missenden in Buckinghamshire, England. Find out more.
Q. How do you get to the Museum?
Find out about driving directions and local public transport services on our Getting Here page. We recommend travelling by public transport during peak times such as school holidays.
Q. Where can I park?
There is no parking on site. Please use one of the local pay and display car parks in the village. For full details please see our Getting Here page. Please note that the local car parks can be busy during peak times such as during school holidays, we recommend that you visit us by public transport during these times.
The Black Horse Pub (approx 15-20 minute walk) will allow visitors who have booked a table in advance to leave their car in the pub car park while they visit the Museum.
Q. What age range is the Museum suitable for?
The Museum is aimed at 6 to 12 year olds and their families. Under 5s are free and there are various activities, such as dressing up, that appeal to younger visitors. As the home of Roald Dahl's archive we have lots of content that will appeal to adults (and the young at heart!) - you don't need kids to visit and enjoy the Museum.
Q. Is the Museum accessible?
The Museum and Shop are fully accessible. The Café has a step (we are a listed building and unable to change our layout) but there is a bell for assistance and a ramp is available. Find out more about accessibility.
Q. Is there somewhere to eat on site?
The Cafe at the Museum serves breakfasts, lunches and home-made cakes and is open to Museum visitors and the general public. There are other local places to eat, your Museum wristband allows you to come and go on your day of visit.
Q. Can I bring my own food or leave the Museum to get food?
Yes, you can bring your own food into the Museum, although please note that our spaces for picnics are limited and you can't eat your own food in the Cafe - even if the picnic rooms are full. Picnic rooms are subject to availability and may be full at peak times. They are usually in use by pre-booked school groups during the week.
Your Museum wristband allows you to come and go on the day of your visit if you want to leave to get food, or if you prefer to picnic on the nearby Buryfield Recreation Ground.
Q. Is there a shop at the Museum?
Yes, our Museum shop stocks a wide range of books and Roald Dahl goodies and is open during Museum opening hours. The shop is open for non-Museum visitors too. Alternatively you can take a look at our online shop.
Q. What does Museum entry include?
Museum admission includes unlimited access to the three galleries on the day of your visit. Each group gets a copy of our Gloriumptious Guide to help them get the most out of their visit. At weekends and during school holidays storytelling takes place throughout the day at no extra cost. At all times drop-in crafts and trails are on offer. Additional workshops and events run at weekends and during the school holidays. Many of these carry an additional cost and require pre-booking.
Q. What events take place at the Museum and how do I book them?
Take a look at our What's On pages to see our events. Each event listing gives details about cost and booking. If a workshop is pre-bookable you can call us on 01494 892192 (Text Relay 18001 01494 892192) and we will take your booking and payment for the workshop and general admission over the phone.
Q. How long does it take to look around?
We recommend allowing at least 90 minutes to look around the galleries. Additionally storytelling sessions last 10 to 20 minutes, and workshops last 30 to 60 minutes. Visitors can also pick up one of our self-guided trails. The Village Trail takes approximately 30 minutes and the Countryside Trail takes approximately one hour.
Q. How do I book a school visit?
Please contact our Learning Team on 01494 892192 (Text Relay 18001 01494 892192). Our Schools pages contain a wealth of information about school visits, including costs, session timings and key facts. Please note that due to high demand our school sessions can book up many months in advance.
Q. Do you cater for groups?
Yes we do. We offer a 10% discount for prepaid groups of 15 or more. Simply give us a call on 01494 892192 (Text Relay 18001 01494 892192) to book. Depending on what date you are visiting, we may be able to arrange talks and tours at an additional cost, subject to staff availability. See our Group Booking page for more information.
Q. Can I access the archive?
We have a small Reading Room at the Museum, (affectionately called the Chokey!), which bona fide researchers may visit by appointment only. To make an appointment please use the form on the Reading Room page. Alternatively we run monthly archive tours for ages 8 years and up, where visitors meet our archivist in the Chokey and get to see selected archive material including Roald Dahl's letters, manuscripts and drafts. See the What's On pages for listings.
Q. Can I bring dogs to the Museum?
No, we don't allow dogs, except assistance dogs, in the Museum, Cafe or courtyard.